Recruitment process for this position and onboarding trainings are conducted online.
What do you need to start?
- Fluent knowledge of Italian (C1/C2)
- Good knowledge of English (B2)
- Good knowledge of MS Excel
- Excellent verbal and written communication skills and customer service skills
We don’t require professional experience. You will be working among experts, where willingness to learn new things is supported by a wide range of trainings designed to improve your skills.
What duties will help you grow as an expert?
- successfully communicating by phone and email with Partners to coordinate all order-related actions (confirm shipping instructions with Partners, keep them informed about the order status, deal with logistics, sales managers, finance, etc. to address Partners’ requests and issues)
- providing support to Partners for all order management matters and guiding them on the on-line ordering platform
- monitoring your Partners’ accounts and alerting about possible issues to mitigate the risk of late deliveries
- taking ownership of delivery-related problems by escalating to appropriate departments and keeping the Partner up to date (e.g. exchanging of units damaged in transport, late deliveries, etc.)
- contacting end customers after they register on the website to determine their needs and a solution we can offer; documenting properly all order-related information in the ERP system to assure compliance with audit requirements
What your development path can look like?
You will start your career from the onboarding plan where you’ll grab the basics. When you gain enough experience, you can get promoted or change your role internally choosing from various job positions in areas such as finance, project management, customer care, IT and much more.
What have we prepared for you?
Personal and professional development:
- Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
- Flexible working hours thanks to the variety of projects: standard, late shifts, part-time, remote. Ask your recruiter about possible options.
Our legendary atmosphere:
- We dont have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!
A lot of benefits:
- Private medical care, which can be extended by a package of dental services purchased on preferential terms.
- Private life insurance which can be extended by oncology package purchased on preferential terms.
- Referral bonuses for recommending your friends to Capgemini.
- Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more).
- Offices in great locations, car leasing program, carpooling options and bicycle parking.
Who are we?
Being one of us means constant development among other great people. Its a team who you want to spend time with. Trainings and initiatives that make you a greater expert every single day.
Capgemini is a global leader in consulting, technology services and digital transformation. One of our units is Business Services created by extraordinary people who provide solutions to our international clients in areas such as HR, Finance & Accounting, Supply Chain or Business Transformation.
Do you want to get to know us better? Watch a short video: https://youtu.be/K8v_UJ7CH8cDo you have any additional questions about working at Capgemini? Check our Instagram @capgeminipl or visit our Facebook profile (Capgemini Polska).