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Doradca klienta to pracownik, tak zwanego pierwszego kontaktu. To w\u0142a\u015bnie on nierzadko odpowiada za satysfakcj\u0119 poszczeg\u00f3lnych klient\u00f3w. W zwi\u0105zku z tym musi on wykaza\u0107 si\u0119 opanowaniem w ka\u017cdej sytuacji. Niezale\u017cnie od tego, czy klient ma do niego pretensje, czy te\u017c sk\u0142ada aktualnie reklamacj\u0119 i nie jest w dobrym nastroju. Doradca klienta musi zrobi\u0107 wszystko, \u017ceby w ostateczno\u015bci dana osoba ch\u0119tnie wr\u00f3ci\u0142a do firmy i skorzysta\u0142a z oferowanych us\u0142ug ponownie. W\u0142a\u015bnie dlatego taka praca mo\u017ce nauczy\u0107 pokory.<\/p>\n

Doradca klienta to nie zaw\u00f3d dla ka\u017cdego<\/strong><\/p>\n

Okazuje si\u0119, \u017ce nie ka\u017cda osoba odnajdzie si\u0119 w pracy na tym stanowisku. Jest to do\u015b\u0107 \u017cmudne zaj\u0119cia. Przede wszystkim pracownik na tym stanowisku powinien by\u0107 niezwykle cierpliwy. W ko\u0144cu musi doradza\u0107 klientom w wyborze odpowiednich dla nich us\u0142ug czy te\u017c produkt\u00f3w. To oznacza, \u017ce czasami jest to do\u015b\u0107 powtarzalne zaj\u0119cie, zatem nie zawsze musi by\u0107 ekscytuj\u0105ce. Wa\u017cne jest jednak to, \u017ceby pracownik wykaza\u0142 si\u0119 pe\u0142nym zaanga\u017cowaniem w ka\u017cdej sytuacji. Musi on ponadto rzetelnie odpowiada\u0107 na wszelkie pytania i takich te\u017c informacji udziela\u0107. Jest to bardzo wa\u017cne, poniewa\u017c to od tego cz\u0119sto zale\u017cy to, czy dany klient wr\u00f3ci ponownie do konkretnej firmy. Pracownik zatem musi by\u0107 pe\u0142en energii i zapa\u0142u do pracy. Wtedy istnieje szansa, \u017ce w\u0142a\u015bnie swoim entuzjazmem zarazi klient\u00f3w, a ci ch\u0119tnie do niego wr\u00f3c\u0105.<\/p>\n","protected":false},"excerpt":{"rendered":"

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