Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
For one of our campaigns, we are looking for passionate and customer oriented Customer care specialist with Polish.
The role:
- Processes inbound calls/e-mails from customers and solve a wide range of customer service issues and problems;
- carries out customer inquiries in timely and correct manner by predefined rules when escalation is needed;
- understanding customer’s needs so as to be able to deliver the best solution for each of them in line with our key performance indicators;
- advising and informing customers regarding clients products and services;
- navigating multiple systems simultaneously in order to update e-records promptly and accurately;
- proactively provide support and assistance to colleagues and work together as a team.
The candidate:
- Has excellent command of Polish language (at least level C1);
- has good command of English language (at least level B2);
- experience in a contact center or customer facing role is beneficial;
- can adapt quickly to changes in products, process and technology;
- has proven track record of excellent attendance and time-keeping;
- has good computer literacy.
- Competitive remuneration scheme;
- full-time employment;
- social package including: additional healthcare insurance, gift vouchers, sport card discounts;
- to participate in company initiatives – charity activities, team buildings, sports events, internal competitions;
- work at home opportunities;
- flexible working schedule: Monday - Friday 16:00 - 08:00 EET, Saturday - Sunday 24/7 support;
- entitlement to company internal training and development accordingly global standards;
- friendly and accessible office location.
We are looking forward to receiving your application!
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