Join Us – Brew Your Career at Concentrix!
Coffee culture connects people around the world – it’s a moment to relax, a time for conversation, and… inspiration! What if your career in customer service could be like your morning cup of espresso – full of energy and satisfaction from helping others?
At Concentrix, we believe that just like coffee blends flavors, we combine our passion for customer service with a desire for growth! If you love helping people, solving problems, and building relationships, join our team as a Customer Service Advisor!
Customer Service Advisor with German
Katowice
Your Daily Grind:
- Start every day with a delicious cup of coffee, and help our customers by answering queries through phone, chat, or web forms
- Each case is handled like a special coffee recipe – resolving warranty issues, coordinating repairs, and providing technical support.
- Your troubleshooting skills will be like the secret ingredient to a perfect cup, ensuring customer satisfaction with every interaction .
- From order handling to returns, you’ll make sure customers enjoy every part of their experience – just like savoring a great cup of coffee
What We Expect:
- Fluent German (C1/C2) and conversational English (B2) – just like coffee connects people around the world, your language skills will connect us with customers globally.
- Experience in customer service – a barista of customer support with knowledge of consumer products? Amazing!
- Comfortable working with multiple platforms and systems – like a barista equipped with the best coffee tools.
- Empathy – just like every sip of coffee sets the right mood, your approach to customers will be key in building strong relationships.
Nice to Have:
- Experience in a Contact Center, resolving complaints – like every customer deserves their perfect cup, every issue deserves the best solution!
- Interest in new technologies – if you brew coffee with AI, we’re on the same page!
What We Offer:
- Work at Global Office Park, in the heart of Katowice – who wouldn’t want to work in a city as energetic and inspiring as their morning cup of coffee?
- Benefits package: private medical care (LuxMed), MyBenefit, life insurance, language training – with good coffee at every step!
- An attractive referral bonus – because like coffee, the best moments are shared with great company!
- A relaxed, international team where every day feels like a cup of great coffee – full of positive energy!
Additional Perks:
- Sports, medical care, and training – everything you need to live life to the fullest, like a well-brewed cup of coffee!
- Video games – because your coffee break can also be a little fun!
- Fruit days, coffee, tea – because every day starts with your favorite cup!