Customer Service Representative with French and English

Job Tasks

• A main point of contact for all customer
• Manage/co-ordinate the order process
• Prepare & produce professional quotations
• Manage/co-ordinate the order process from start to finish in close conjunction with the Central order Desk
• Active follow-up of outstanding quotes
• As a Sales Force super user, ensure the systems is updated and maintained; liaise with both internal and external clients
• Proactive control of Company generated leads, including follow-up and liaising with the sales force and external clients
• Generate & check reports for the status of orders on a regular basis
• Progress outstanding orders on the system
• Receive & respond to all customer complaints & to follow the customer complaint procedure
• Liaise with the accounts department regarding customer credit issues
• Manage office phone calls in coordination with the other team members of the Customer Service
• Support the Customer Service Supervisor with his/her reporting tasks and provide him/her actual & relevant data, information and graphics
• Initiate and support local marketing initiatives
• Visit exhibitions and conferences in agreement with the direct manager in order to generate leads, do the follow-up and create appointments for the sales force
• Organize customer activities in agreement with the direct manager
• All other activities related to the day-to-day business or to improve the business
• Ensure all HSSEQ rules and regulations are communicated and enforced throughout the Organization; proactively participate to safety awareness and improvement
• Represent the Company in a professional manner at all times, both internally and externally; follow the published processes and comply with all company policies and procedures; be an ambassador for the businesses in particular ensure that Health & Safety comes first at all time

Requirements:

• Fluent in French to support the French market
• English – essential fluent oral & written 
• A minimum of 5 years’ experience in a similar position, commercial acumen and negotiation skills, with a strong business hunter mindset are required
• Post-secondary education
• Technical affinity and understanding of industrial markets
• Good working knowledge of Office software (Word, Excel, PowerPoint, etc.)
• Strong interpersonal skills, works and communicates well with internal colleagues and external customer
• Energetic and proactive initiator; must present a professional and articulate image
• Able to work to deadlines; excellent organizational skills

Offer:

• Full-time employment contract
• Attractive salary suitable to your skills
• Opportunity to work in a fast developing international company
• Hybrid working arrangement: 3 days work from the office and 2 days from home

The offer applies to permanent work