Join our team at Foundever!
We are seeking a Customer Service Professional who is passionate about fashion, quality-focused, and experienced in using customer service platforms such as Salesforce and Microsoft Office. This role is essential for delivering an exceptional customer experience across all interactions, managing a variety of communication channels (phone, email, chat, and WhatsApp) with agility and efficiency.
Customer Service Specialist with Czech
Your daily tasks:
- Respond to customer inquiries regarding online orders, general product questions, repairs and post-purchase support;
- Conduct cross-selling to maximize sales opportunities in every interaction;
- Use tools such as Salesforce to record and track each interaction, maintaining high standards of data accuracy and quality;
- Manage multiple communication channels (phone, email, chat, WhatsApp) efficiently, ensuring a smooth and satisfying experience on each platform;
- Provide high-quality customer service, always prioritizing customer satisfaction and striving to exceed expectations;
- Offer expert and personalized advice on the brands products, aligned with the brand’s identity and values.
What do we expect from you?
- Proficiency in Czech (C2/native) and Proficiency in English (B2/Advanced);
- Ability to work efficiently in a multichannel environment;
- Proficient in Salesforce and Microsoft Office;
- Excellent communication skills and the ability to solve problems quickly and effectively;
- Passion for the fashion industry, with basic knowledge of trends and products.
Advantages will be:
- Ability to prioritize and plan;
- Previous experience in customer service, ideally in the retail or fashion industry (a plus);
- Attention to detail;
- Sales skills;
- Soft skills.
Working conditions:
- Contract of Employment;
- Basic salary + bonuses;
- Work environment: Modern Office in Warsaw Mokotów .
What else should you know?
- Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);
- We offer private Medicover insurance;
- Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
- Professional development through training and cross-location cooperation at the international level.