Customer Service Specialist with English and Polish
Miejsce pracy: Katowice
Job description:
- Serve as a brand ambassador, advise customers on hygiene products
- Responding to inbound and making outbound calls regarding product enquiries and complaints (damaged product, poor quality, missing item in the pack)
- Providing multichannel written support: e-mail, chat, and social media channels
- Documenting e-commerce complaints logged on e-commerce platforms
- Maintain high level of customer satisfaction
- Remain polite, patient and courteous with customers throughout the experience
- Ensure the end to end experience for all customers is at high level of customer satisfaction
Requirements:
- Language level: Polish native + English C1/C2
- Proficient in a variety of computer programs with the capability to learn quickly and apply new functions to daily work
- Able to listen to understand, review, and provide solutions
- High-developed communication skills
- Strong attention to details and ability to multitask
Nice to have:
- Customer Service experience in an international, fast-peace environment (1 year)
- Practical knowledge of CRM systems