Join our team at Foundever!
Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team!
Customer Service Specialist with Spanish and English
Location: Warsaw
Your daily tasks:
- Providing the highest level of customer service (Chat/E-mail/Phone);
- Answering incoming calls and meeting targets set by the Client and management;
- Following company policies and procedures, ensuring quality;
- Performing daily tasks in an efficient and timely manner;
- Achieving quality goals for calls and customer satisfaction.
What do we expect from you?
- Language: Proficiency in Spanish (C1) and English (C1);
- Experience: Customer Service experience is mandatory, cool if you have experience in sales;
- Technology: Knowledge of MS Office and developed computer skills;
- Personality: Motivated and enthusiastic.
- Ability to prioritize and plan;
- Independence AND ability to work with minimal supervision;
- Ability to solve problems;
- Attention to detail;
- Sales skills;
- Soft skills.
Working conditions:
- Type of contract you choose yourself (freelance contract for students or employment contract);
- Basic salary + bonuses;
- Ability to work remotely after probation period.
- Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);
- We offer private Medicover insurance;
- Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle;
- Professional development through training and cross-location cooperation at the international level.
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.