Gdańsk
Work model: hybrid (3 day from the office, 2 day from home)
Working hours: 2 shifts (09:00 AM – 05:00 PM; 01:00 PM – 09:00 PM).
About the team
Team helps businesses listen to, engage with, and serve customers across many digital and social channels all from one unified platform. It’s especially used by large enterprises to coordinate marketing, support, and analytics at scale.
Your responsibilities:
- Agents work on support tickets raised by brands using dedicated platform, when customers face issues with tools and dashboards, marketing modules, platform functionality or services;
- Own and manage assigned tickets end-to-end;
- Perform troubleshooting and Root Cause Analysis (RCA);
- Provide accurate and timely resolutions to customers;
- Communicate resolutions clearly via email (and calls when required).
Skills & Experience:
- 1 to 3 years of experience in Tech Customer care support (Email and Chat support);
- Excellent written and verbal communication skills in English and Polish;
- Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills;
- Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously;
- Self-motivated, takes initiative, assumes ownership.
We offer:
- Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation.
- Pleasant and inspiring working atmosphere.
- Professional development and clear career path.
- Training & development opportunities.
- Extensive benefits package: LuxMed medical healthcare, life insurance, multisport card, cafeteria benefits.
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf