Gdańsk
Work model: 100% office presence required
Working hours: 09:00 to 17:00
At Cognizant, we partner with the worlds leading companies to shape their digital future - not just adopting technology, but truly becoming digital at their core.
In Poland, were present in Kraków, Gdańsk, and Wrocław, offering exciting opportunities for both experienced professionals and fresh graduates. Expect world-class training, a clear path to grow your career, and benefits that make a real difference.
Ready to make an impact? Be Cognizant.
In this role you will play a key role in resolving customer inquiries through detailed data analysis and accurate Portuguese-to-English translation. Youll collaborate closely with internal teams to deliver high-quality, multilingual support, ensuring timely resolutions and an outstanding customer experience.
Your profile:
- Knowledge of Portuguese language on at least B2/ C1 level and English on at least B2/C1 level,
- University degree (min. Bachelor’s degree) - must have,
- Nice to have: 1 year experience - preferably in technology support in voice, chat and email support,
- Availability to work from the office in Gdańsk,
- Good communication skills,
- Project / Training coordination exposure,
- Ability to work in a diverse environment, handle cultural and language differences and being an effective communicator.
Main responsibilities:
- Managing, resolving and posting updates for any course/lab and related learning assets in a discussion forum on the designated platform for communication between the learners, mentors and teacher staff,
- Managing the customer’s problems through effective diagnosis, resolution or implementation of new investigation tools to increase productivity for customers,
- Acting as a consultant and subject matter expert for internal stakeholders in engineering, sales and customer organizations to resolve technical deployment obstacles,
- Understanding customer issues and advocating for their needs with cross-functional teams including product and engineering teams to find ways to improve the product and drive high-quality production.
We offer:
- Extensive benefits package: Multisport Card, private medical healthcare, life insurance, cafeteria benefits,
- Pleasant and inspiring working atmosphere,
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation,
- Professional development and clear career path,
- Training & development opportunities.
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