Technical Support Specialist - L1 Agent with German

The Advisor I, Technical Support responds to basic and routine inquiries of a technical nature including hardware/software, or other designated client products. This position assists external users of the clients technical products or services by answering questions and solving problems involved in their use. 

• Provide technical assistance via telephone, e-mail, chat.
• Diagnosing and resolving accepted requests.
• Ensuring high quality of customer service.
• Identify emerging technical issues, collaborating with Level 2 support.

• B2/C1 language skills level for German and B2 language skills level for English.
• Good use of PC and basic knowledge of networking technologies.
• Customer orientation and attention to detail.
• High problem-solving capacity.
• Excellent communication skills.
• Previous experience in customer service will be considered a plus.

• Employment Contract.
• Working time: 9am -18am | Mon – Fri. one week in a month from 14 pm to 22pm.
• Full-time employment..
• Medical services.
• Private medical care.
• Group insurance program, sports and leisure program.